Refund policy

Refund Policy
Last Updated: 28/05/26

At [Your Store Name], customer satisfaction is our priority. If you are not completely happy with your purchase, we offer a straightforward and hassle-free return process.

Order Cancellations
You may request to cancel your order within 24 hours of placing it by contacting us at support@montellune.com. Please include your order number in your message.

After this timeframe, we cannot guarantee cancellations as your order may already be undergoing processing. Once an order has been dispatched, it can no longer be cancelled.

If your order has already shipped, you may still return the item after delivery in accordance with this Return & Refund Policy.

30-Day Easy Returns
You may return eligible items within 30 days from the date your order is delivered.

To qualify for a return, items must be:

Unused

In their original condition

Returned with all original packaging, tags, and accessories included

Our customer support team will guide you through every step of the return process.

Restocking Fee: $0 — we do not charge restocking fees.

Return Policy Overview
Return Window: 30 days from the delivery date

Condition: Items must be unused and returned in original condition with all packaging, tags, and accessories

Easy Returns: Our support team is available to assist throughout the process

Restocking Fee: None

Return Costs
Defective or Incorrect Products
There is no cost to the customer if the product:

Was delivered incorrectly

Arrived damaged during transit

Is defective or faulty

Customer Remorse (Change of Mind)
Customers are responsible for the actual return shipping costs if:

The wrong item was ordered

The item does not fit as expected

The item is no longer wanted

Original shipping fees are non-refundable.

How to Return an Item
Contact Us
Email support@montellune.com with your order number and the reason for your return request.

Pack Your Item
Securely repack the item in its original packaging, including all accessories, tags, and documentation.

Send It Back
Return your item using the instructions provided in your return authorization email. You may use the recommended carrier or shipping method outlined in that email.

Refund Process
Inspection: Once your return is received, we will inspect the item to confirm it meets our return requirements.

Refund Timing: After approval, your refund will be processed to your original payment method. Please allow up to 7 business days for the refund to appear, depending on your bank or payment provider.

Exchanges
We gladly accept exchanges. If you would like to exchange your item for a different size, colour, or product, please contact us at support@montellune.com, and our team will assist you promptly.

Order Not Delivered
If your order has not arrived within the estimated delivery timeframe, please contact us at support@montellune.com with your order number. We will investigate the issue with the shipping carrier. If the package is confirmed lost, we will either issue a full refund to your original payment method or send a replacement at no additional cost.

Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return. Any non-returnable products will be clearly identified on their product pages.

Changes to This Policy
We reserve the right to modify this Return & Refund Policy at any time. Any updates will be posted on this page along with the revised Last Updated date. We encourage customers to review this policy periodically. Continued use of our website following any updates constitutes acceptance of the revised policy.

Questions?
Please visit our FAQs page or contact our customer support team if you require any assistance.

Store Address: Churchill Crescent, Alrewas, Burton-Upon-Trent, DE137EH, England

Store Email: support@montellune.com

Store Phone: +447891236166

Customer Service Hours: Monday to Friday 9:00 AM - 5:00 PM (EST)

We do our best to reply to your e-mail within 1-2 business days.